Earlier this year, we shared how Symplicity’s AI advantage has been quietly powering institutions around the globe — from surfacing smart recommendations to automating student support. With the release of CSM 9.5, that vision is no longer in the background. It’s front and center. 

This latest release brings a host of enhancements that not only deepen AI’s impact but also significantly improve personalization, collaboration, and productivity for career services teams. Let’s explore how CSM 9.5 builds on the foundation of AI to deliver measurable outcomes — today. 

Smarter, Role-Based Experiences 

The redesigned Manager Homepage transforms the user experience with personalized, role-specific views. Upon logging in, managers can define their focus areas — such as job postings, career advising, or employer relations — and CSM instantly tailors the homepage content to match. 

Whether it’s widgets for Tasks, Student Engagement, or soon, Career Fairs, everything is collapsible, mobile-optimized, and designed to help users focus on what matters most. There’s even a banner slideshow for announcements, ensuring managers stay up to date without digging through emails. 

“Schools will be able to show off a modern, personalized experience that’s aligned to how their teams work. This is going to be a huge selling point.” – Ron Eblen, Symplicity 

Collaboration Without the Clutter 

With the new Manager Collaboration Tool, staff can now comment directly on student records and @tag colleagues to collaborate in real time. Comments trigger instant in-app notifications and link directly to the relevant record — no more switching between platforms or losing context in email threads. 

This is contextual collaboration, embedded into your workflow, and it’s arriving in production environments faster than ever before. 

AI Reporting Insights: From Data to Decisions 

Introducing AI Insights for Reporting — CSM 9.5’s most exciting evolution yet. This new feature brings the power of generative AI to V2 custom reports, instantly surfacing: 

• Key trends 

• Actionable insights 

• Recommended next steps 

Want to focus on a specific metric or request your insights in German or Portuguese? No problem. The AI Request Editor lets you customize the query, language, and scope of the insights. And thanks to a responsible AI approach, all data processing remains securely within your hosting environment, with no transmission to third-party AI providers. 

 AI insights are now available across regions including the U.S., APAC, Europe, Brazil, and Latin America — with Canada and UAE coming soon. 

A More Connected Career Journey 

Building meaningful student connections just got easier with the completely overhauled Professional Network module. 

Now, alumni, employers, and faculty can quickly set up profiles, accept mentorship requests, and share career wisdom in structured, trackable ways. Students can search for mentors by background and location, send personalized messages, and manage mentorships directly in the system. And yes — the entire mentorship lifecycle is reportable and AI-ready. 

Smart Sync, Smarter Scheduling 

CSM 9.5 supercharges calendar sync and virtual counselling: 

• Instant syncing with Microsoft Exchange/Outlook 

• Auto-generated Microsoft Teams links for appointments 

• Private events stay private, while busy times block student bookings 

• Student details embedded in event descriptions — even on your phone 

This is seamless scheduling that just works — with privacy, personalization, and productivity built in. 

Mobile-First, Everywhere-Ready 

With a fully mobile-optimized manager interface, users can access tasks, alerts, and student updates on the go. Alerts are redesigned for smaller screens, and collapsible widgets ensure information is easy to browse without the overwhelm. 

What’s Next? 

This is just the beginning. Coming soon to CSM: 

• AI Resume Assistant 

• Report Summary and Career Fair Widgets 

• Summarize by Counselor in Reports 

• Enhanced Kiosk Features and Experiential Learning 

Ready to See It in Action? 

To explore region-specific enhancements and ensure you're getting the most relevant insights for your institution, we recommend reviewing the full CSM 9.5 release notes for your region. While the core features are consistent across all clients, some updates — such as job market integrations or survey tools — may vary based on location. Check the appropriate release notes in your CSM Help Center to dive deeper into what’s new in your region.

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Want to see it in action? Connect with your Symplicity support team.