NACElink Career Services Manager (CSM)™ offers everything you need to smoothly run a career services office.

This powerful and customizable career office management tool allows career professionals to spend more time making personal connections with students and employers and less time in front of a computer.

NACElink Network logo
The NACElink Network is a national recruiting network serving the needs of colleges, employers and job candidates.

Exclusive software of the NACElink network

The NACElink Network, the result of an alliance among the National Association of Colleges and Employers, DirectEmployers Association, and Symplicity Corporation, is a national recruiting network serving the needs of colleges, employers and job candidates.

The NACElink Network is the first network of its kind that was formed with commitment for ensuring the privacy of student data, allowing no commercial marketing to students or employers, and focusing on the career center as the provider of jobs and connections to employers.

Core features

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Student/alumni tools

Our product management and support teams include former career counselors who understand that organization is a key component to effective career advising.

All student information is available at your fingertips. We display counseling appointments, applications, interviews, resumé/CV book referrals, and more in a single integrated record. Read More...

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Employer contact CRM

Our career-focused CRM tools were developed based on years of feedback from recruiting coordinators. These state-of-the-art tools help develop close ties with top employers and recruiters.

Take those employer connections further by delivering interview opportunities, hosting great career fairs, connecting with alumni mentors, and more. Read More...

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Candidate interface

Engage students and alumni by providing an attractive interface with easy access to all services. Since students don’t like filling out registration forms and remembering passwords, CSM integrates with campus authentication and student records systems.

Candidates may simply enter their college username and password, and they are off and running! Read More...

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Employer interface

Attracting top employers is always challenging, but Symplicity has the answer. By leveraging our OneStop integrated recruiting portal, employer contacts can browse programs and easily request an account with your office.

From our user-friendly Employer Interface, your contacts can manage all their recruiting activities with your school from a single, integrated web space. Read More...

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Reporting and analytics

We know that assessment and outcome tracking has become a major responsibility for career services offices to justify the services they deliver and their operating budget.

To help accomplish this, we provide powerful data extraction and usage tracking tools. And, if you’re in a rush, we’ll create a custom report for you on-the-fly. Read More...

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Customization tools

Every office is unique, and most administrators want to tailor their system’s interface to align with their precise vision.

Knowing our customers’ desire for interface control, we provide ultimate customization and configuration capabilities. Read More...

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Security and Compliance

Since our inception, Symplicity has maintained the confidentiality and privacy of millions of student records to support full compliance with the Family Education Rights and Privacy Act (FERPA) and the Health Insurance Portability and Accountability Act (HIPAA).

Powerful integration options

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Data Synchronization

Do you use Ellucian, Oracle, Jenzabar, or another enterprise platform? Symplicity’s dedicated Systems Integration Team delivers sophisticated integration with student information and financial systems via web services, sFTP, and other methods.

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Automated Billing

Does your institution work with a merchant service vendor such as TouchNet™, CyberSource™, Nelnet™, PayPal™, Authorize.net™, or CASHNet™ for credit card processing? Working with over 500 institutions for more than 15 years, Symplicity is PCI compliant and has proven performance integrating with all merchant services providers.

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Calendar Integration

Symplicity provides full integration with Microsoft Exchange™ and supports iCal and SyncML so that you can easily synchronize with Outlook™, Lotus™, and Google™ calendars, as well as smart phones by Apple™, Blackberry™, etc.

The personal calendar shows your schedule for the day/week/month - all from a single web interface. Our visibility controls ensure that students only see events that are relevant to them.

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Authentication Integration

Make your software even easier to use by integrating your portal with single sign-on or shared authentication. We support LDAP, CAS, Shibboleth, uPortal™, Luminis™, Active Directory™, and many other options.

Flexible Pricing

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Whether you are a relatively small or large office, CSM aligns with the preferences of each career services office by providing a wide range of features and price points. Customers may license the Modular Edition™, which is available for those seeking to pick and choose specific features with varying costs, or the Full Edition™ that offers a full suite of comprehensive tools for an unlimited user base.

Rochester Institute of Technology

Location: Rochester, NY
School Size: 16,773
Year of CSM Implementation: 2006

Modules Used:
Reporting
Kiosk
Campaign Manager
Career Fair Manager
Information Sessions
Resume Books
Workshops

Favorite features:
Reporting Web Services API
Job postings
Career Fairs

RIT Office of Career Services Website

More Success Stories

Rochester Institute of Technology

Respected internationally as a world leader in career-oriented education, Rochester Institute of Technology (RIT) is a private, technology focused university located in upstate New York. As one of the nation’s premier career-oriented universities, RIT’s goal is to prepare students for the future by putting a special emphasis on learning through experience. Being a technology-based campus, students and faculty at RIT are accustom to having the best and most innovative tools available. RIT is constantly relying on technology to differentiate itself and to help its eight colleges succeed.

Since 2006, Symplicity’s Career Services Management (CSM) system has allowed RIT to process tens of thousands of jobs, interviews, student employment applications and manage its large on-campus recruiting program. Without a sophisticated and reliable software application it would literally take thousands of staff hours and millions of dollars to perform all of these operations.

A critical part of the student experience at RIT is its cooperative education (co-op) program. Most academic programs at RIT require students to participate in a co-op program. Each year, 3,600 students complete more than 5,300 work assignments with organizations around the world. The co-op program is a core of RIT’s mission to provide students with real world experience to prepare them to handle challenges and opportunities once they graduate. This program also allows employers to identify and acquire talent as it is common for co-op experience to turn into full-time employment upon graduation. RIT was among the first universities to use cooperative education back in 1912, and today its co-op program is one of the largest in the world.

Since the university has a strong emphasis on preparing its students for their career, the Office of Cooperative Education and Career Services at RIT is a highly utilized resource on campus. The Office of Cooperative Education and Career Services is driven by a simple mission: to empower RIT students and alumni to succeed in obtaining employment appropriate to their career objectives and personal goals. One of the many ways that it fulfills this mission is by providing a very extensive career portal, and the backbone of this portal is powered by CSM.

Students and Alumni access CSM through single-sign on, meaning they first login to RIT’s internal portal and then can seamlessly login to the various programs that the office provides. For employers, RIT provides an embedded login so that contacts can easily login directly from RIT’s employer portal. The portal provides extensive career-related data that students, alumni, employers, and faculty can access to facilitate their career search. In total students combine to earn approximately $30 million in revenue annually through co-op programs, thus having a system that easily and effectively enables employers to post opportunities and students to apply is critical for the Office of Cooperative Education and Career Services success.

Web Services API

Utilizing the web services capabilities available through CSM, RIT has created a reporting system to standardize reports and deliver them to its career portal in real time. RIT pulls reports of critical data from CSM and then uses its technical expertise to access reports through web services. It uses this data in a variety of ways, allowing career services to streamline its operations and better serve its constituents. The content provided on its portal that is pulled from CSM include accreditation reports, placement data, employer and student activity, and an internal co-op evaluation system. The portal even has a feature that uses maps so that students can visually see where a job or co-op is located. Through the portal students have access to personalized data, subscription-based web services and access to job postings hosted in CSM.

Launched in October 2008, the reporting system revolves around CSM and by integrating data from multiple sources, the system provides vital information to faculty, staff, and students. RIT is able to disseminate this information on its career services portal easily and effectively and expands the impact of CSM to other parts of its career services.

The system automatically transfers the various source data to a SQL database. Once this information appears in the database, users can log on through the single sign-on web portal to view it. They can search the database for specific information on everything from salaries to résumés, job openings, and more. Plus, RSS feeds pull the latest real-time job information from CSM, career fair employers, career service events, the student information system, and other sources.

A big part of the system provides information on cooperative education jobs for students. Faculty and staff members utilize it to monitor student activity and performance throughout the semester. Department hiring managers also can use the tool to manage interviews, student employment applications, and the on-campus recruiting program. Career Services staff can analyze data for specific demographics and learning outcomes and can easily disseminate this information as needed.

The Career Services Reporting System is constantly evolving, RIT has rolled out a number of modules on the back end to help the system provide even more information. In particular, new career fair and kiosk modules allow school employees to scan student IDs at events; the school can then track student activity with the data.

RIT is well-known as a university that is on the cutting edge and that appreciates quality, scalable, technology solutions to improve its efficiency and user experiences. Deploying the most advanced and feature rich system has allowed it to do things that it was not able to previously, and that many other educational institutions would not have the capability to do.

While many schools are still relying on spreadsheets to produce reports, RIT is utilizing innovative technology available with CSM to produce real time, standardized reports increasing efficiency and effectiveness for its constituents.

“Career Services Manager is the most complete tool on the market for schools to manage career services operations. At RIT we rely on CSM for student and employer activity data along with event management, job listing and on-campus recruiting. The career fair and kiosks modules allows us to scan student IDs. We track student activity through the collection of this data and it is an invaluable tool for our office.”
- Jim Bondi, Assistant Director, Rochester Institute of Technology, Office of Co-op and Career Services

We’re here to help

Symplicity’s CSM support team is comprised of career services professionals that have years of experience using CSM as a client. We know how important great customer service is to our career center partners and have many easy ways to reach out to our friendly CSM support experts.


CSM Support Resources

Have an Extranet Account?

If you need an account please contact us.

Symplicity Client Extranet:

The Symplicity Client Extranet is where clients can login to ask system related questions, report and track issues, and access documentation. It is the best and easiest way to connect with us!

Email: csm-support@symplicity.com
Phone: 703-373-7040

*Note: Our client extranet is monitored 24 hours.
Email and Phone support available between 9am – 6pm Monday – Friday.


Frequently Asked Questions

Q: Why do I have to enter a verification code when I login?

A: The verification code is a security measure that will only display after 3

incorrect login attempts. Once you login with the correct credentials it will no longer display. If it does continue to display after a successful login make sure that Cookies are enabled in your browser settings.

Q: I have a student or employer that cannot login! What should I do?

A: There are few common reasons why this may be happening and here are some things to troubleshoot:

1. Make sure that the user is going to the correct login page and that they are not trying to login as an employer through the student login page or vice versa.
2. If you have confirmed that they are going to the correct page it may be that they are trying to use the wrong username or password. Verify this and also recommend that they use the Forgot Password function on the login page.
3. Check to see if they have a password by viewing their Number of Logins in administrative info. If it says “N/A” it means that they do not have a password assigned to them. To assign either set in the Account tab or send them the Welcome Message to generate them a new password.

Q: The forgot password feature is not working for an employers or student?

A: The forgot password function is the easiest way for users to receive a new password. If they report that it is not working it is usually one of three reasons:

1. They have never been assigned a password. Check their number of logins and if it says “N/A” they have to be assigned a password from an administrator before they can login.
2. Make sure that the Forgot Password system message is enabled.
3. Have the user check their SPAM folder.

Q: How do I get my manager account password?

A: For security reasons there is not a forgot password feature available for administrators. Your password can be reset by another administrator or contact us for a new password if you are unable to login.

Q: Why isn’t my search bringing back any results?

A: Try selecting the “Clear” button and then try your search again. When performing multiple searches it is common to have previous filters set which can inadvertently limit the results.

Q: Why do I have duplicate results in my report?

A: If you are including a field that accepts multiple values you can select “Collapse Values into Single Row” to combine selections into one row.

Q: When using the student tracking system, can I hook up multiple card readers to one computer?

A: Sure. You can have multiple card readers on one computer to quickly process student attendance.

Q: What happens if I reject a OneStop posting? Is it rejected everywhere? Does the employer get a refund?

A: If you reject a OneStop posting the job will only be rejected at your school, it can still be posted at the other selected schools. After it is rejected if the number of remaining schools puts the employer in a lower price bracket we send them a refund.

Q: Does OneStop require employers to bypass our school's CSM system?

A: It does not. OneStop actually features a Springboard so your approved employer contacts may jump into your system a click, and they appreciate not having to remember passwords. Furthermore, from the OneStop interface, employer contacts may access your school's customized forms, which feature your logo, just like they would if they were logged in directly.

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